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Frequent Asked Questions

General Questions

  • What payment methods do you accept for online orders ?
  • We accept various payment methods, including major credit cards, debit cards, and in some cases, health savings account (HSA) or flexible spending account (FSA) cards.

  • Is my personal information secure on your website ?
  • Yes, we prioritize the security of your information. Our website uses encryption and follows industry-standard practices to protect your data.

  • Do you offer delivery services, and what are the delivery times?
  • Yes, we offer delivery services. Delivery times may vary based on location and shipping method chosen during checkout. You'll receive an estimated delivery window upon order confirmation.

  • Are there any hidden charges ?
  • No. There are no hidden charges in any of our products.

  • Why is the image shown on the website different from the item I received ?
  • Although we make every effort to ensure product images on our website are identical to the item you receive, occasionally actual product colour may vary from the image shown. We cannot guarantee the accurate representation of the product because not all computer monitors may have the same colour settings. Please note that product image on our site is for illustrative purpose only.